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Everything you need to know
Important notes & answers before you book
Booking is done online. Typically, we recommend booking at least 2 weeks in advance. If you are facing any issues with the booking, just reach out to our customer representative available 24/7 through live chat customer support. They will help you with your booking, or they can send you an instant custom invoice within seconds.
Phone Support
Our phone helpline is open daily from 7:30 am to 5 pm. Call us at (407) 504-7769 for reservations, delivery questions, or anything else youโd like to discuss with a member of our team.
Live Chat, Text & Email โ Always Open
Live chat, text messaging, and email support are available 24 hours a day, 7 days a week. Reach us any time at scooterkingorlando@gmail.com โ a real member of our team is only a message away.
Disney Resorts
We deliver to every Disney resort, seven days a week, between 6:30 am and 5 pm. These properties require a brief meet-and-greet, so a member of our team will hand your scooter over in person. Once your order is placed, weโll text you a link to our app where you can follow your delivery or pickup window and see your driverโs ETA in real time. Youโll receive two texts โ one when your order is assigned to a driver, and another when the driver is minutes away. A final message confirms the exact time to meet in the lobby. If youโd like a different window, just message our team and weโll adjust it.
Universal Resorts
Thereโs no need to be present at most Universal resorts. Your scooter will be waiting at the front desk with the keys tucked in the back pocket and your name tag attached. The moment itโs dropped off, weโll text you a photo confirmation so you know exactly where to find it. Pickup follows the same easy process. Want to shift the timing? Weโre flexible โ reach out and weโll take care of it.
Orlando Hotels
Orlando hotels follow the same hands-off approach โ no need to be present for delivery or pickup. Your scooter is left with the front desk, keys in the back pocket and name tag attached, and a photo confirmation text goes out the moment itโs delivered. Pickup works the same way. If your schedule changes, our team can move your window to whatever works best for you.
Multi-Stay Transfers
Staying at more than one hotel, resort, or Airbnb during your trip? Weโll move your scooter for you. Simply make one reservation and add your delivery transfer date and time in the booking notes. If anything needs adjusting, our customer representative will be happy to assist.
Vacation Rental Homes & Airbnbs
We deliver to vacation rentals and Airbnbs within 25 miles of Magic Kingdom. You donโt need to be present for delivery or pickup. Your scooter will be left at the doorstep with the keys in the back pocket and your name tag attached, and youโll receive a photo confirmation text as soon as itโs dropped off. For vacation rentals, we typically deliver the night before your rental begins, between 4 pm and 6 pm, and you wonโt be charged for the delivery or pickup day. If youโd prefer a different window, reach out to our customer representative and weโll arrange it.
Please note: we cannot deliver directly to the theme parks. Third parties are not permitted inside the parks.
1. Most Issues Are Solved in Minutes
About 60โ70% of issues are resolved over chat or a quick call. Our team will walk you through a few simple troubleshooting steps. These scooters are FDA-registered medical equipment, which means they contain many sensors and fine settings, and small adjustments โ such as resetting the batteries โ solve the majority of problems. If we canโt fix it remotely, weโll gladly swap your scooter for a new one.
2. Please Reach Out โ We Want to Hear From You
If you run into any kind of issue during your rental, please donโt wait and donโt hesitate to tell us. For scooter problems, contact our live chat customer support at any time. Weโre here to help, and we can swap your scooter any time between 7 am and 5 pm, or bring you a replacement first thing the next morning.
3. Donโt Struggle on Your Own
Weโre a rental company, and we understand that rental equipment can occasionally act up. Thatโs never a reason for you to struggle on your own. Reach out any time, let us know whatโs happening, and weโll accommodate you as much as we possibly can.
1. 200 lb Capacity
This model comes with two batteries, and each battery lasts 4 to 6 hours โ roughly 8 to 10 hours of total use. We recommend it for lighter riders and for shorter trips or easy maneuvering around the parks.
2. 300 lb Capacity โ Our Best Seller
This scooter breaks down into four pieces and fits easily in any car trunk, even a small car. Two of them fit in any SUV or minivan, and the heaviest piece weighs just 45 lbs. Itโs rated for 6 to 8 hours per charge, making it our standard, best-selling product. We still recommend keeping the charger with you while visiting the parks โ there are plenty of outdoor outlets near shops, restaurants, and restrooms, so you can top up during a meal or whenever itโs convenient.
3. 400 lb Capacity
The 400 lb capacity scooter comes in two models: three-wheel and four-wheel. It breaks down easily and fits in any SUV or minivan for transportation. Itโs rated for 10 to 12 hours per charge.
4. 500 lb Capacity
The 500 lb capacity scooter cannot be broken down and cannot be transported in a private vehicle. Because of that, we deliver this model only to Disney Springs area hotels, Disney hotels, and Universal hotels. Itโs rated for 10 to 12 hours per charge and is perfect for easy maneuvering.
5. Premium Scooter
Our premium scooters hold up to 450 lbs and are rated for 12 hours per charge. They come with suspension, a fixed armrest, and a sunshade that is not removable. If youโd like the premium scooter without the sunshade, just let our customer representative know or add a note to your booking โ weโll bring it to you without the sunshade.
6. Charging & Battery Care
We always recommend keeping the charger with you while visiting the parks and charging your scooter overnight, every night. While charging, you should see two solid red lights on the charger; one of them will turn green once the scooter is fully charged. In the morning, before you head out, unplug the charger and confirm that one light is green โ if it is, youโre good to go.
