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Frequently Asked Questions
How long will the battery last?
The battery life will depend on multiple factors, with the main ones being: scooter type, rider weight, terrain, and speed. You should have no problem getting 6-8 hours with the 300-pound capacity travel scooter and 8-10 hours on the 400-pound and 500-pound capacity. Each type of scooter can last much longer with even the 300-pound capacity being able to do over 12 hours but it depends on all the above factors. Parks like Animal Kingdom will significantly reduce the ride time due to the terrain and size of the park. Also, Epcot and Universal can decrease ride time if you are zig-zagging and going back and forth to different sides of the park instead of just doing a loop, as both parks have a lake in the middle. It is not recommended to park hop from Epcot or Animal Kingdom, as by the time you get to your next park, the battery will already be significantly reduced. You should always bring the charger to the park and charge at lunch and dinner.
What if it rains?
Rain should be avoided at ALL costs. There are a lot of sensitive electronic components in our mobility scooters and puddles and heavy rain will ruin the scooters. We do provide a poncho to help cover up the scooter controls and the rider. Heavy rain is to be avoided at all costs. If the scooter does get wet you will need to wipe the scooter and chair down, take the battery off dry the battery tray, and the battery its self.
What happens if we have issues with our scooter at the park?
If you happen to have issues at the park you can contact us through website chat or text us and a manager will call you to coordinate a time to either meet at the front of the park or at your hotel/vacation rental to swap the scooter out with a different one.
Can you delivery directly to the parks?
No companies are allowed to deliver or pick up mobility scooters from the parks. The only time we can come to the parks is when there is an issue with the scooters.
Do I need to be present for delivery and retrieval?
For Disney-themed hotels, yes. This is a Disney rule for all non-Disney scooters. Also, note just because the Hotel is on Disney property that does not always mean it is a Disney-themed hotel. For instance, the Hilton Orlando Buena Vista Palace is on Disney property but is not a Disney-themed hotel. For non Disney-themed hotels and Universal Resorts, the bell staff or front desk will hold the scooter when we deliver it and will hold it for when you are done with it.
Can someone sit in my lap on the scooter while I drive it?
No, do not do this. Even if the weight of the two riders combined does not exceed the limit it throws off the center of gravity and weight distribution of the scooter. Even a 30-pound child and a 120-pound grandma will quickly drain the battery.
Renting your scooter for Orlando has never been easier.
Thanks to our easy-to-navigate website, you can choose the best scooter for your needs before you even leave home. Find the scooter that’s right for you and fill in the form with your details and we will see you when you arrive.
This way, we know exactly who the scooter is for and who to contact regarding delivery. The form is quick and simple, so you can reserve your scooter and get on with the rest of your day. Making us the easiest way to rent mobility scooters
After you’ve submitted the form and paid for your scooter, all that’s left to do is arrive at your destination! On the agreed upon rental date and time, we’ll deliver your Orlando scooter to you so that you can begin your vacation in luxury and comfort.
